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Tip - Find out if the company you are talking to are the ones that are actually going to be hauling your rv or if they are just a broker. Also find out if the driver who is going to load your rv has experience with your type of load. Ask as many specific questions as you can, how they intend to load your rv? will it require special equipment? will it require any special permits? If they cant answer these questions easily and professionally, chances are they are unfamiliar with your type of load. After talking with a few of these carriers, you will get a feel for what they are saying.
Tip - Shopping around for the "Best Price"
If you have a small rv, just be sure you ship with a reputable transport comapny. However if you have a large rv, saving a few dollars could cost you in the end. Professional rv movers are expensive because they do their job right. They require the proper equipment, hire experienced drivers and loaders.
Tip - Be Clear with your requests and details
When the driver arrives, your information has been passed to him from someone else, so they may have some details wrong so be sure to verify the aspects of the move. You need to be very clear on how payment is to be made, who will meet the driver, how they are going to contact you before pickup and delivery, when they will arrive, and any other thing you can think of that they may need to know.
Question - How is a transport supposed to work?
Answer - RV transport is very simple. You should receive a call from the carrier anywhere from 10 to 24 hours in advance of your pick up date. The driver will arrive and review (inspect for damage) the rv with you and load it on the truck. The reverse happens at the delivery point. The driver calls in advance, you'll inspect the rv for damage and take delivery of it if there is not damage.
Question - How far in advance are reservations accepted?
Answer - Reservations are accepted by most carriers up to two months in advance.
Question - How many days in advance do I need to call to insure a pickup date?
Answer - Plan enough time for us to pick up your rv. Two weeks in advance is the minimum for most carriers. Most carriers will usually deal with urgent situations on an individual basis.
Question - How long does it take to have my rv picked up?
Answer - Shipping for your rv is usually scheduled within two to three days of the scheduled pick-up date. Carriers can usually arrange to accommodate your schedule, but you may incur additional costs.
Question - How much does it cost for shipping my rv?
Answer - Prices are determined by mileage, rv size, and delivery location.
Question - Do I need to pay in advance for shipping my rv?
Answer - A deposit and a signed order are usually required before, your rv is scheduled for transport. However, there are exceptions. The balance must be be paid upon the rv's delivery by Cash, Postal Money Order, or Cashier's Check.
Question - What payment options do I have?
Answer - Most carriers accept Personal Checks, Cashier's Checks, Postal Money Orders, and Major Credit Cards (They require the customer's signature for credit card payment).
Question - What should you do if the rv arrives with damage?
Answer - First thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading. The damage should clearly be marked and noted, then signed for by the driver. Upon completion of delivery a call should placed to your carrier or broker to inform them of the damage. In most cases the carrier will ask for an estimate and send you payment in a couple weeks. If the carrier is not responsive and unwilling to work with you to resolve the issue make sure you contact their insurance company and make a claim. Be sure however you have all the documentation to back up your claim - false claims can result in legal action by the carrier or broker.
Question - How do I choose a reputable carrier?
Answer - If you are dealing with a rv transport broker, ask for a copy of their Brokers License and insurance bond. Brokers are required to posess both a license and an insurance bond. Ask the actual transporter of your rv for their ICC number and DOT number, a copy of insurance and phone number of the insurance company, you may also check with www.safersys.org to get their safety record.
Question - How should I prepare my motor home or travel railer for transport?
Answer - All doors including cabinet doors and windows should be tape or tied closed. All antennas, , propane gas bottles, sheds should be removed and placed away from the unit. Take down all pictures and mirrors hanging on the walls. No hazardous materials may be left in your RV during transport including gas or oil tanks, ammunition of any kind, or any other materials, which may be considered hazardous. Please Ask your transporter if you are unsure.
Question - What is cargo insurance?
Answer - Cargo insurance is commercial insurance that a transporter should have. It will cover your trailer if it is damaged while being shipped. A transporter's personal insurance will not cover your RV if something happens.
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